Terms & Conditions

• 1. Domain ownership www.focusnatura.com
• 2. Privacy Policy
• 3. Cookies Policy
• 4. Dispute Resolution

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully, before using the focusnatura.com website (the “Service”), operated by Focus Natura (“Focus Natura”, “we”, or “ our”).

Your access, and use of the Service, are conditioned on your acceptance and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the service.

By accessing or using the Service you agree to be bound by these Terms. If you do not agree with any part of the terms then you cannot access the Service.

The website www.focusnatura.com is registered and owned by the company Focus Natura, the entity responsible for www.focusnatura.com.

For any clarification related to the website www.focusnatura.com or to these General Conditions of Contract and Use (CGCU) you can contact the Focus Natura Customer Service through any of the following means:

• Email: info@focusnatura.com
• Contact Form: focusnatura.com/contacts/

2. Privacy Policy

The company Focus Natura (hereinafter referred to as “Focus Natura” or “site”) www.focusnatura.com values ​​the privacy of its members and in this sense undertakes to respect it, ensuring the confidentiality and protection of data recorded by users.

This Privacy Statement is intended to assure users of Security and Privacy conditions, being only requested and collecting the data necessary to provide the service, according to the explicit indications on the site. The user has complete freedom to access, rectify or delete their data.

2.1. IDENTIFICATION OF RESPONSIBLE FOR TREATMENT

• Company: Focus Natura
• Contact Data Protection Officer: dados.pessoais@focusnatura.com

2.2. INFORMATION AND CONSENT

The Personal Data Protection Act (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016 / 679 of the European Parliament and the 27 Council of April 2016, onwards “RGPD”) ensure the protection of individuals with regard to the processing of personal data and the free movement of such data.

Under legal terms “personal data” means any information of any nature whatsoever and regardless of its support, including sound and image, relating to an identified or identifiable natural person, so protection does not cover the data of legal persons. By accepting this Privacy Policy you give your informed, express, free and unambiguous consent to the personal data provided through the site. www.focusnatura.com are included in a file under the responsibility of Focus Natura, whose treatment under LPDP and RGPD complies with appropriate technical and organizational security measures.

Focus Natura maintains a database with the registration of its customers. The data contained in this database is solely the data provided by them at the time of registration and is automatically collected and processed, under the terms approved by the National Data Protection Commission, by Focus Natura, the entity responsible for the corresponding file.

Under no circumstances will information on philosophical or political beliefs, party or trade union affiliation, religious faith, private life and racial or ethnic origin as well as health and sex life data, including genetic data, be requested.

Under no circumstances will we undertake any of the following activities with personal data provided to us through this site:

• Give in to other persons or entities without the prior consent of the data subject;

2.3. PURPOSE OF PERSONAL DATA TREATMENT

The personal data we handle through this page will only be used for the following purposes:

• (i) order processing;
• (ii) Communication with clients and clarification of doubts;
• (iii) Processing of requests for information;
• (iv) Complaint processing;
• (v) Statistical analysis activities;
• (vi) Verify, maintain and develop systems and statistical analyzes;
• (vii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
• (viii) Prevention and fight against fraud;
• (ix) Request for feedback on purchased products or services;
• (x) Conducting satisfaction surveys.

Focus Natura guarantees the confidentiality of all data provided by its customers. Although Focus Natura collects and processes data securely and prevents it from being lost or manipulated using the most advanced techniques, we inform you that open network collection allows the circulation of personal data without security. , at the risk of being seen and used by unauthorized third parties. The Focus Natura website has a contact form and order, in which users can ask questions and thus take better advantage of the entire Focus Natura offer. If users provide personal data to Focus Natura through that contact form, they will not be used for any purpose other than as requested by the user.

On the other hand, the user consents to be able to access information about the service contracted with Focus Natura in order to be able to offer additional services to the contractor.

At the time of collection of personal data, except where otherwise indicated, the user may voluntarily make personal data available without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless otherwise stated). indicated something else). However, failure to respond to the data, which is considered mandatory, will mean that you will not be able to access the service for which the data was requested.

If you do not agree to the above conditions, Focus Natura will not be able to contract with you through its website.

2.4. TRANSFER OF PERSONAL DATA

In order to be able to comply with the object of this website, Focus Natura will assign your personal data to other entities, who will treat them for the following purposes:

• Payment management and processing activities;
• Order processing;
• Provision of contracted services.

The entities to whom Focus Natura will provide your personal data for processing under the above terms will have the following nature:

• Insurance entities;
• Third parties related to the provision of contracted services;
• Payment management;
• Order processing and shipping entities.

2.5. STORAGE OF YOUR PERSONAL DATA
Data collected by Focus Natura may be transferred and stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you consent to this transfer, storage or processing.

All information you provide to Focus Natura is securely stored on our servers and/or our service provider’s servers, which may be located in countries outside the European Economic Area (“EEA”). We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

2.6. SECURITY MEASURES

Focus Natura declares that it has implemented and will continue to implement the technical and organizational security measures necessary to ensure the security of personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access, taking into account the current state of technology, the nature of the stored data and the risks to which they are exposed.

Focus Natura guarantees the confidentiality of all data its customers provide either at registration or in the process of purchasing/ordering products or services. The collection and processing of data are performed safely and prevent loss or manipulation. All data will be inserted into a Secure Server (128-bit SSL) which encrypts/encrypts it (turns it into code). You will be able to verify that your browser is secure if the lock symbol appears or if the address starts with HTTPS instead of HTTP.

Personal data are treated with the level of protection legally required to ensure their security and to prevent their alteration, loss, processing or unauthorized access, taking into account the state of the technology, being the user aware and accepting that the measures of Internet security are not impregnable.

Focus Natura, when accessing any personal data, undertakes to:

• Store them through legally enforceable security measures of a technical and organizational nature to ensure their safety, thereby preventing unauthorized alteration, loss, treatment or access, in accordance with the state of the art at any given time, nature of the data and the possible risks to which they are exposed;
• Use the data exclusively for previously defined purposes;
• Make sure that the data are processed only by workers whose intervention is required to provide the service and are bound by the obligation of confidentiality and confidentiality. In the event that information may be disclosed to third parties, they should be required to maintain appropriate confidentiality in accordance with the provisions of this document.

2.7. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
One of the purposes for which we treat personal data provided by users is to send electronic communications with information regarding commercial and promotional communications.

Whenever we make such communication, it will be directed exclusively to users who have expressly and previously authorized them.

In accordance with the provisions of Decree-Law No. 7 / 2004 of 7 January, if you wish to stop receiving commercial or promotional communications from Focus Natura, you may request opposition from the service by sending an email to: dados.pessoais@focusnatura.com

2.8. EXERCISE OF RIGHTS
In accordance with the provisions of the LDPD and the RGPD, the user may at any time exercise his rights of access, rectification, deletion, limitation, opposition and portability by request by any of the following means:

• E-mail: dados.pessoais@focusnatura.com

Should you wish to cease to be part of the Focus Natura database at any time, you may exercise this right through these contacts.

This Cookies Policy is part of the Privacy Policy of www.focusnatura.com (hereinafter, the “Focus Natura”, “Site” or “Website”). The access and navigation of the site, or the use of its services, you agree to the terms and conditions contained in the Privacy Policy.

To facilitate and provide a better browsing experience through the website, www.focusnatura.com (hereinafter, the “Focus Natura”, “Site” or “Website”), reports that use Cookies or other similar functionality files (hereinafter the “Cookies”).

Because of the way how the Internet communication standards, access to websites may involve the use of cookies. In any case, we inform you that Focus Natura is responsible for Cookies and processing of data obtained from cookie's own and others, deciding on the purpose, content, and use of the processing of collected information.

1. What is a Cookie?
Cookies are files that contain small amounts of information that are downloaded to the user’s device when you visit a Web page. The main objective is to recognize the user whenever he accesses the site, also allowing to improve quality and provide better use of the site. Briefly: to simplify your navigation www.focusnatura.com.

Cookies are essential to the functioning of the Internet; they do not damage the equipment/user of the device and, if enabled in your browser configuration, help identify and resolve errors in the operation of the site.

2. Use of Cookies by Focus Natura.
By accessing the site, the user expressly accepts the use of this type of cookies on their devices. If you disable cookies, your browsing on the site may not be optimized and some of the features available on the site may not work properly.

Specifically, Focus Natura uses cookies for the purposes stated below. If in the future, Focus Natura use other in order to provide more and better services, the user will be informed of it.

3. Cookies Used
– Cookie Preferences
These cookies allow websites to remember information that alters the behaviour and appearance of the Website. These cookies can also help to change the text size, font and other customizable parts of Web pages. The loss of information stored in a preference cookie may make it a less functional Website experience, but should not prevent its operation.

– Security Cookies
Security Cookies are used to authenticate users and prevent fraudulent use of login credentials and protect unauthorized data. For example, it allows you to block many types of attacks, such as attempts to steal the content of forms that fill in Web pages.

– Cookies Process
The process of Cookies helps the website to function and deliver services that the website visitor expects, like browsing web pages or accessing secure areas of the Website. Without these cookies, the website can not function properly.

– Cookie Session State
Websites often collect information about how users interact with a particular Web page. This may include the pages users visit most often, and whether users get error messages from certain pages. The so-called ‘session state cookies help to improve the services of the companies in order to improve the browsing experience for our users. Block or delete these cookies does not make the Website unusable.

– Cookie Analysis
These cookies help the owners of websites and applications to understand the involvement of your visitors with your web pages. You can use a set of cookies to collect information and report statistics regarding use of the Websites without personally identifying individual visitors.

– Advertising Cookie
These cookies (eg platforms like Google or Facebook) help the website owner and/or applications to make the capture of “Leads” for attracting new customers/website users. The collected data is anonymous and can not identify the user. They are used to limit the number of times an ad is displayed and help measure the effectiveness of an advertising campaign.

– Cookies and plug-ins for social networking (social buttons)
These social cookies are designed to allow users to share pages and content through third-party social networks. They allow also targeting the provision of advertising on social networks.

Our site also uses plug-ins or social buttons.

Social plug-ins make it possible to facilitate the sharing of pages and site content on www.focusnatura.com the various social platforms. For example, allow the user to like ( “like”) and share information about our site with their friends on social networks.

For this, the plug-ins use cookies to track the browsing habits of users are users of these platforms or not, and to check whether they are connected to the social network while browsing. These cookies also allow you to target advertising offerings on these platforms.

More information on the use of personal data in relation to social networks can be found in the privacy policies of the third-party social networks in question.

All cookies are maintained only by the strictly necessary time to use them.

– Other Cookies
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. User configuration to avoid cookies
In accordance with current legislation, we provide information allowing the user to configure your browser to manage and maintain your privacy and security with regard to Cookies. Therefore, we provide information and links to official support sites of major browsers so that the user can decide whether to accept the use of Cookies.

The cookie settings can be changed in your browser preferences by following the instructions given on the links:
Chrome
Firefox
Internet Explorer
Safari

For more information about cookies, including cookies to know that were installed and how they can be managed and disposed of, the user can access www.allaboutcookies.org. If the user does not want your visits to Web sites are detected by Google Analytics, you must access http://tools.google.com/dlpage/gaoptout.

It is understood that the user accepts the use of cookies if you continue to browse this page without first proceeding to its deactivation.

In case of dispute consumption, the consumer can use the European platform Dispute Resolution in Line, available at http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes:

1. CNIACC – National Center for Information and Consumer Disputes Arbitration
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL – Center for Information, Mediation and Arbitration of the Algarve Consumer Disputes
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Web: www.consumidoronline.pt

3. Arbitration Center for Consumer Disputes District of Coimbra
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Web: www.centrodearbitragemdecoimbra.com

4. Arbitration Center of Lisbon Consumer Disputes
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Web: www.centroarbitragemlisboa.pt

5. Information Center consumption and Arbitration Port
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
Web: www.cicap.pt

6. Arbitration Center for Consumer Disputes Valley Ave / Arbitration Court
Tel.: 253 422 410;
E-mail: triave@gmail.com;
Web: www.triave.pt

7. Center for Information, Mediation and Consumer Disputes (Arbitration Court of Consumption)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Web: www.ciab.pt

8. Arbitration Center for Consumer Disputes of Madeira
Address: Straight Street, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt

For more information see the Consumer Portal http://www.consumidor.pt

Our Service may contain links to third-party websites or services that are not owned or controlled by Focus Natura.

Focus Natura has no control over and assumes no responsibility for, the content, privacy policies or practices of any third-party websites or services. The User acknowledges and agrees that Focus Natura will not be responsible, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on such content, products or services available on or through any websites or services.

We advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.

Governing Law
These Terms will be governed and interpreted in accordance with the laws of Portugal, without regard to their conflict with the provisions of the law.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such rights. If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our service and nullify and supersede any prior agreements you may have between us regarding the service.

Changes
We reserve the right, in our sole discretion, to modify or replace these Terms at any time. If the review is material we will try to provide it at least 30 days in advance before any new terms take effect. What constitutes a material change will be determined, at our discretion.

By continuing to access or use our Service after these revisions become effective, you agree to be bound by the revised terms. If you do not agree with the new terms, please stop using the service.

Talk to us
If you have questions about these Terms, please contact us.

Last updated: 02 December 2022